Returns & Refunds Policy
Return & Refund Policy – BrowseMarket
At BrowseMarket, we strive to ensure every customer is satisfied with their purchase. If you are not completely satisfied, we’re here to help.
Returns
We offer a 30-day return window from the date of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Important: Customers must contact us before returning any item. Unauthorized returns will not be accepted.
Non-Returnable Items
The following items are not eligible for returns:
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Personal use items (for hygiene reasons)
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Opened or used products
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Items marked as final sale
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or damaged
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We are not responsible for lost or damaged returns during transit
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photo or video proof
We will review your case and offer a replacement or refund where applicable.
Refunds
Once your return is received and inspected:
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Approved refunds are processed within 5–10 business days
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Your bank or payment provider may take additional time to complete the transaction
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your payment provider
Order Cancellations
Orders can only be canceled within 12 hours of purchase. After this period, the order may already be processed or shipped.
Policy Enforcement
BrowseMarket reserves the right to:
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Deny returns that do not meet our policy conditions
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Refuse unauthorized or suspicious return requests
Chargebacks
We strongly encourage customers to contact us before initiating a chargeback.
Unauthorized chargebacks may be subject to investigation and dispute.
For all return requests, contact: support@browsemarket.store