Browse Market – Frequently Asked Questions (FAQ)

1. What is Browse Market?

Browse Market is an online marketplace offering a wide range of quality products from trusted global suppliers. We prioritize customer satisfaction, affordable pricing, and a smooth shopping experience.

2. Where do you ship?

We ship worldwide, including the United States, Europe, Middle East, Asia, Australia, and more.

3. What are your shipping times?

To keep prices accessible, our products ship from international fulfillment centers.

Estimated delivery times:

• USA: 7–14 business days

• International: 14–31 business days

Note: Shipping times may vary depending on customs, courier delays, and seasonal demand.

4. How long does order processing take?

Orders are processed within 1–3 business days.
Orders placed on weekends or holidays are processed on the next business day.

5. How do I track my order?

Tracking information will be uploaded as soon as possible after your order ships.
You can view real-time updates on our “Track Your Order” page.

6. My tracking number isn’t updating—why?

Tracking updates may take 2–5 business days to appear after the shipment is dispatched.
This is normal, especially for international logistics.

7. Why did my order arrive in separate packages?

To speed up delivery, items may be shipped from different warehouses depending on stock availability.
Each shipment will have its own tracking number.

8. What is your return policy?

We accept returns up to 30 days after delivery.
Items must be unused, in original condition, and in their original packaging to qualify.

9. Which items are non-refundable?

Some items cannot be returned or refunded, including:

• Clothing items

• Personal care or hygiene-related products

• Items marked as “non-refundable”

• Customized or personalized products

Please check product pages for specific return eligibility.

10. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, contact us within 48 hours with photos.
We will arrange a replacement or issue a refund promptly.

11. Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of purchase.
After this timeframe, orders may already be in processing and cannot be changed.

12. Will I be charged customs or import fees?

Depending on your country’s regulations, customs or import fees may apply.
These charges are the responsibility of the customer.

13. I entered the wrong shipping address—what should I do?

Contact us immediately.
If the order has not been processed yet, we can update the address.
If it has already shipped, changes may not be possible.

14. Do you offer order protection or insurance?

At this time, we do not offer shipping insurance.
However, if your package is lost or severely delayed, contact us and we will assist.

15. What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods available at checkout.

16. How can I contact customer support?

Our support team is ready to help with any questions.
📩 browsemarketcs@gmail.com